Legal Notices

Privacy Policy

Powerhouse Plumbing & Heating Corp. ("Powerhouse," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

1. Information We Collect

• Contact Information: Name, email address, phone number, and mailing address when you submit a service request or contact form.
• Service Information: Details about your property, service needs, and project specifications.
• Communication Records: Records of correspondence via email, phone, or SMS/text messaging.
• Usage Data: IP address, browser type, pages visited, and time spent on our website via cookies and analytics tools.

2. How We Use Your Information

• To respond to service inquiries and provide quotes.
• To schedule and complete plumbing and mechanical services.
• To send transactional communications (appointment confirmations, invoices).
• To send marketing communications, including SMS/text messages, where you have provided consent.
• To improve our website and service offerings.
• To comply with applicable laws and regulations.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and conducting our business (e.g., scheduling software, payment processors).
• Legal authorities when required by law or to protect our rights.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at info@powerhouseplumbing.com.

6. Employment Application Data

When you submit an employment application, we collect the following additional information:

• Personal Identifiers: Full name, address, phone number, and email address.
• Employment History: Previous employers, job titles, dates of employment, and reasons for leaving.
• Education & Credentials: Educational background, licenses, certifications, and trade qualifications.
• References: Names and contact information of professional references.
• Resume / CV: Any documents you voluntarily upload as part of your application.
• Background Check Information: With your consent, we may conduct background and reference checks for employment purposes.

Employment application data is used solely for recruiting and hiring purposes. We retain applications for up to 12 months. Applications are not shared with third parties except as required for background screening with your explicit consent.

7. Contact Us

Powerhouse Plumbing & Heating Corp.
New Hampshire, USA
Email: info@powerhouseplumbing.com

SMS / Text Messaging Policy

TCR-Compliant Messaging Disclosure

1. Program Description

Powerhouse Plumbing & Heating Corp. may send SMS/text messages to customers who have opted in, including: appointment reminders, service confirmations, follow-up communications, and promotional offers.

2. Consent

By providing your mobile phone number and checking the SMS consent box on our contact forms, you expressly consent to receive text messages from Powerhouse Plumbing & Heating Corp. Consent is not a condition of purchasing any services.

3. Message Frequency

Message frequency varies based on your service activity. You may receive up to 4 messages per month for marketing purposes. Transactional messages (appointment confirmations, etc.) are sent as needed.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.

5. Help

For assistance, reply HELP to any message or contact us at info@powerhouseplumbing.com.

6. Message & Data Rates

Message and data rates may apply. Contact your wireless carrier for details about your plan.

7. Supported Carriers

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, US Cellular, and other major carriers. Carrier liability is not assumed for delayed or undelivered messages.

8. Privacy

Your mobile number and messaging data will not be shared with third parties for marketing purposes. See our Privacy Policy for full details.